Please keep in mind we respond to each order in the order we receive them. Turnaround time varies by the number of orders we currently have in at that current moment,
Up to 72 hours (3 Days) after purchase. These hours CAN vary depending on how many orders your vocalist has at that moment of purchase.
All voice tags are sent to you via. WeTransfer.com.
Be sure to check your primary registered paypal email address.
(If you have another email address you want us to send to, please say so in purchase instructions.)
Payments are non-refundable once your voice tag order has been emailed to you. You may only RECEIVE refund before it has been sent to you.
Not happy with what you've received? Say something! Contact your vocalist for a revision. You get two (2) free revisions if your don't like what you have received and we'll give it another shot! We want you to be happy with your product.. We do this to help cover the non-refundable payments after the order has been sent.
Revisions are intended to fix mispronunciations/delivery/emotion of speech (the way we say your name), or unliked effects/fx that are done to the current phrase or name said for your voice tag. Changing the name or phrase of a voice tag AFTER it has been sent out will not count as a revision. You will have to order another voice tag if you wish to change the name or short phrase.
You have 2 weeks (14 days) after voice tag has been sent to request a revision. If 14 days has passed after purchase, we cannot take your revision request. You must purchase another voice tag from one of our vocalists.