VTG Refund Policy
Our refund policy is pretty simple and straight forward.
What’s Non-Refundable?
Refunds are prohibited if you meet the following:
Once we’ve emailed you your voice tag order, your voice tag order is non-refundable. We are notified when you download your files and all download receipts are saved in our system.
You have received your order but are unhappy with what you’ve received. If you are unhappy, we ask that you please request a revision.
What’s Refundable?
Refunds are allowed upon request if you meet one of the following:
Orders can be refunded to you anytime before the order has been sent to you. So if you haven’t received it yet, feel free to contact us for a refund.
If you never received your revision request after 7 days, you may be granted a 100% refund.
If a vocalist is late on their turn around for a standard order, you are allowed a full 100% refund or a $17.50 partial refund if you wish to still have your voice tag completed.
If a vocalist is late on their turn around for a premium order, you are allowed a full 100% refund or a $10.00 partial refund if you wish to still have your voice tag completed. You understand that the partial refund is a small difference given back to you from a premium to standard order.
If a vocalist is late on their turn around for a deluxe order, you are allowed a full 100% refund or a $5.00 partial refund, if you wish to still have your voice tag completed. You understand that the partial refund is a small difference given back to you from a deluxe to premium order.
Orders where the vocalists cannot pronounce your name or phrase correctly can be refunded. That one is on the house! It's not your fault if we don't say your name correctly.